What our clients are saying

The Burns Agency does an excellent job and I highly recommend them. Everyone is always polite and helpful when I have questions.

You folk were grand.

Julie was excellent and thorough.

More than happy with the service.

Everything was excellent!

We were very happy with the way we were treated and the prompt response. We are very happy with the end result. My ring is beautiful.

Thanks very much to Lindsay in the office for all your help.

Rep said it would take 3 hours or so, but then called back with an update and the tow showed up within 30-40 mins. Tow driver was very helpful and told me exactly what I needed.

Julie from The Burns Agency put in the accident claim very fast. She emailed and called throughout the claim process all the way to repair.

Julie, as always, was most helpful. It's so nice to have the support service to fill out paperwork.

Service was prompt. Fast return on the check.

Thank you so much to Julie Freemire, who explained the whole process. It was my first glass-loss claim and my first claim with a new-to-me insurance company. Using an insurance broker makes everything so much easier.

Very personable and compassionate. Excellent service provided by all.

Claim process went better than expected. Service was prompt.

I was very pleased with my experience with Travelers. Everyone was professional and very helpful.

Thanks to The Burns Agency, especially David Burns and Julie, both showed us compassion and expressed concern.

Treated very well by the NYCM person who took all my information. The girls at The Burns Agency were so kind and so helpful in working with me to fill out the report. Thank you much!

I have always found David Burns and his employees most competent, courteous, and helpful.

I've dealt with you for years. You're the best. Never had a problem.

Everyone was very helpful—both at The Burns Agency (as always) and at Travelers—thank you very much for your help.

Lindsay did a great job!

I have always been treated professionally and courteously by The Burns Agency. Thank you for your excellent service and support.

My agent is Julie and she handled this in a professional manner as she always does.

The whole experience was painless!

Our representative kept us informed and notified us at every step.

Service was very prompt. I believe the service was above and beyond. I have no complaints at all. I'm very happy with how it was handled.

All involved made the process easy, quick and efficient. I can't thank everyone enough!

Lindsay made me feel comfortable with my questions and went out of her way to make sure I had all the information—even offering to call for me.

Everyone is friendly and very willing to find answers to your questions.

Office has wonderful and helpful staff. I am pleased.

Completely satisfied with The Burns Agency and Travelers Insurance.

I was amazed at how efficient the claims process was, and how the insurance company coordinated with the car rental and body co's to save me time and energy.

For it being a hard time, everyone was extremely helpful and understanding.

Follow up was great.

All members of The Burns Agency and NYCM staff were most patient at all times. Thank you all!

Excellent service.

The installer of glass went over and above what was required of him.

They followed up to make sure all was ok, very polite and explained everything clearly. Our claims adjuster was very thorough on the phone while explaining the process. He arrived on time, was efficient and polite.

The entire process was very easy from start to finish. It was professional and everyone was attentive. I was pleased with everything.

The Burns Agency handled our claim promptly and completely. They always answered our questions and took care of things.

The whole repair process was very easy for me. This was, unfortunately, the second time and both events were handled very well.

The Burns Agency was great, but it took a little while for Kemper to get back to us after the adjuster had come out. I had to call to get the report.

It's always a pleasure to do business with The Burns Agency. I know they will be helpful and available.

No complaints—couldn't have had a better response.

Lindsay always takes care and solves problems for me. I wish all my "care givers" were at the Burns Agency!

Smoothly handled in all aspects—very pleased!

Very good service.

Very courteous and helpful.