Customer Service: 315.853.5052

Send an email to The Burns Agency

 

 

Email us

Connect: Facebook Twitter LinkedIn YouTube Refer A Friend

 

Make A Claim


Our agency is here to help you through every aspect of your claim experience. You may contact us between 8:00am and 5:00pm, Monday through Friday and one of our agents will be glad to help you. Some companies prefer that you contact them directly, to speed their ability to process your claim. Below are company icons that will link you to your claim reporting options further below, just click on your company logo.

Disclaimers

Special Instructions for Workers' Compensation Claims.

Mobile Friendly Claims Centers

Claim FAQs



New York Central Mutual Insurance Company & A. Central Insurance Company
Travelers Insurance Company

American Collectors Insurance Company

American Modern Insurance Group

Dryden Mutual Insurance Company

Finger Lakes Fire & Casualty Insurance Company

 


Foremost Insurance Group



Hagerty Insurance Agency

Harleysville Insurance Group
 

 

The Hartford Insurance Company

 

 

 

Kemper Preferred Insurance

 

Mercury Insurance Group

 

 

The Main Street America Insurance Group


Nationwide
 

 

National General Insurance

New York State Insurance Fund Peerless Insurance Group
Philadelphia Insurance Companies

 

Progressive Insurance Company

Safeco Insurance Group ShelterPoint Life Insurance Company
Utica National Insurance Group

 

Victor O. Schinnerer & Company, Inc.

wright flood insurance company Zurich Small Business Insurance Company

Back to Top


A. Central Insurance Company

A. Central Insurance Company

Claims Phone:
1-800-234-6926
available 24/7

Claims Address:
A. Central Insurance Company
1899 Central Plaza East Suite 2000
Edmeston, NY 13335-1898

Details: A. Central does not allow claims to be submitted online at this time.

Click here and hover on the "Claims" tab at the top of the screen to see your choices for the accident reporting phone number, information on glass repair, information on repair shops, and what to do after an accident.

Back to Top


American Collectors Insurance Company

American Collectors Insurance

Online Claims Service »

Claims Phone:
1-800-360-2277

Claims Address:
American Collectors
PO Box 8343
Cherry Hill, NJ 08002
Overnight Mail:
American Collectors
496 Kings Highway North
Cherry Hill, NJ 08034

Details: Claim submission and inquiry are both available online. You will need your policy number and claim information.

Click the “Manage My Policy” button in the lower right to create an account.  Once you have an account you can:
  • Pay your bill
  • View your policy information
  • Print ID card(s)
  • Report claims
  • Update account information
  • Renew your policy
  • Request policy changes

Back to Top


American Modern Insurance Group

American Modern Insurance Group

Online Claims Service »

Claims Phone:
1-800-375-2075

Fax: 513-947-4040

Claims Address:
American Modern Insurance Group
Attn: claims processing
PO Box 5323
Cincinnati, OH 45201-5323

Details: You will need your policy number and date of loss.

If you create an account you can:
  • Pay your bill
  • View your policy information
  • Report and view claims
  • Update account information

Back to Top


Dryden Mutual Insurance Company

Dryden Mutual Insurance Company

Claims Phone:
1-800-782-0154
available Monday-Friday,
8:30am-4:30pm
Emergency Claims:
607-428-0176 or
1-800-556-5802
for nights and weekends only

Claims Address:
Dryden Mutual Insurance Company
PO Box 635
Dryden, NY 13053-0635

Details: Dryden Mutual does not allow claims to be submitted online at this time. Learn more about its claims process.

To contact Dryden via email, click here. You will need to reference either your policy or claim number if you email claim information to Dryden.

Back to Top


Finger Lakes Fire & Casualty Insurance Company

Finger Lakes Fire & Casualty Company

Claims Phone:
1-607-387-6800

Claims Address:
6905 Route 227
PO Box 550
Trumansburg, NY 14886

More Info »

Details: Finger Lakes does not allow claims to be submitted online at this time, but The Burns Agency can report electronically via an agency portal.

Back to Top


Foremost Insurance Group

Foremost Insurance Group

Online Claims Service »

Claims Phone:
1-800-527-3907
24-Hour Towing and
Roadside Assistance:

1-800-554-6678
for motor home, travel trailer, fifth-wheel, and motorcycle policies

Claims Address:
Foremost Insurance Group
PO Box 0915
Carol Stream, IL 60132-0915

Details: Claim submission in available online, but inquiry is not. To file a claim online you will need the policy holder's contact information and policy number, the date and time of the incident, and a description of what happened.

Instructions for faxing claim information to Foremost are also provided online.

There is an option to have the website converted to Spanish if desired.

Foremost claim process infographic.

Back to Top


Hagerty Insurance Agency

Hagerty Insurance

Online Claims Service »

Claims Phone:
1-800-922-4050

Claims Address:
Hagerty Insurance Agency
PO Box 1303
Traverse City, MI 49685-1303

Details: Claim submission and inquiry are both available online. You will need the policy holder's date of birth and policy number to sign up for online access. To submit a claim, you will need your policy number and a description of the situation.

Once you are signed up, you can:
  • Receive emails
  • View and print your policy documents (ID cards and declaration pages)
  • Have 24/7 access to your account information
  • Pay your bill
  • Make changes to your policy.

You can fax claim information to 1-888-321-8020. Be sure to reference either your policy or claim number.

Back to Top


Nationwide Insurance

Online Claims Service »

Claims Phone:
1-800-421-3535
available 24/7

Details: Claim submission and inquiry are both available online. You will need your policy number and basic information about your loss.

Formerly known as Harleysville Insurance.

 

Back to Top


The Hartford Insurance Company

The Hartford Personal Insurance

Scroll down for Commercial Insurance information

Online Glass Claim »
Phone: 1-800-892-8484

Online Auto Claim »
Phone: 1-800-327-3636

Online Home Claim »
Phone: 1-800-243-5860

AARP Policyholders:
Phone: 1-877-805-9918

Details: Claim submission and inquiry are both available online. You will need policyholder information.
To check the status of a claim, you will need to log into your policyholder account (see instructions on billing page).

Back to Top


The Hartford Insurance Company

The Hartford Commercial Insurance

Online Claims Service »

Claims Phone:
specific numbers listed in link

Details: Claim submission and inquiry are both available online. You will need your policy number and a description of the loss.

Back to Top


Kemper Preferred Insurance

Kemper Preferred Insurance

Online Claims Service »

Claims Phone:
1-866-536-7376
available 24/7

Details: Claim submission and inquiry are both available online. You will need the policy holder's name and email address to create a profile. To submit a claim, you will need the policy holder's full name, address, and phone number.  You will also need the date of the loss, the location, and a description of the claim.

Once you create a Customer Login, you can:
  • Pay your bill
  • Sign up for automatic payments
  • Go Paperless
  • Get ID cards for your auto policy
  • Track a filed claim
  • View your agent's contact information

There is also a new app that is available for Apple and Android smartphones as well as tablets.  This app enables you to take photos of damage to your vehicle (low-impact damages only: bumper dents, scratches etc. The vehicle must still be drivable.) and upload them to get your estimate within eight business hours. 

Back to Top


Mercury Insurance Group

Mercury Insurance Group

Claims Phone:
1-800-503-3724
available 24/7
Roadside Assistance:
1-888-749-6233

More Info »

Details: Mercury does not allow claims to be submitted online at this time.

Mercury's Mechanical Breakdown Protection (MBP) - Simply take your car to any certified repair facility in the US or Canada and ask that they contact Mercury at 1-800-654-8455.

There is an option to have the website converted to Spanish if desired.

Back to Top


The Main Street America Insurance Group

The Main Street America Group

Online Claims Service »

Claims Phone:
1-877-425-2467
available 24/7

Details: Claim submission and limited inquiry are available online. You will need the policy holder's zip code and policy number to sign up for online access.

To submit a claim, you will need a description of your loss as well as the policy number. Claim status inquiry is limited to viewing the status of your deductible reimbursement when you use your policy to repair your car after a loss caused by a third party.

Back to Top


National General Insurance

National General Insurance

Online Claims Service »

New Claims Phone:
1-800-325-1088
available 24/7
Claims Assistance:
1-888-233-4575
for after the claim has been reported

 Details: Claim submission is available online, but inquiry is not. You will need your policy number and details about the loss.

Back to Top


New York Central Mutual Insurance Company

New York Central Mutual Insurance


For A. Central, click here

Online Claims Service »

Claims Phone:
1-800-234-6926
available 24/7

Fax: 607-965-2136
Email: claimservices@nycm.com

Claims Address:
New York Central Mutual
1899 Central Plaza East
Edmeston, NY 13335-1899

Details: Claim inquiry is available online.

You must register for an account to submit a claim online.  Once registered, you can:
  • Make online payments
  • Change billing plan
  • View a personalized homeowner review
  • Schedule payments
  • Store payment information
  • Request ID cards
  • Review coverage

Back to Top


New York State Insurance Fund

New York State Insurance Fund

Online Claims Service »

Claims Phone:
1-315-453-6500

Details: Claim submission and inquiry are both available online.

Please note that employers must provide their injured employee with a "Claimant Information Packet" which is a specific group of forms. Also, an employer must file the eFROI (electronic First Report of Injury) using the 18/10 rule. The eFROI must be filed within 18 days after the injury/illness event or within 10 days of the employer's knowledge of a work-related injury/illness, provided the injury has caused or will cause the injured employee's loss of time from regular duties of one day beyond the workday or shift during which the accident occurred, or has required or will require medical treatment beyond ordinary first aid or more than two treatments by a person rendering first aid. Note filing an FROI-00 will satisfy the employer's filing requirement. Filing a paper C2F will not satisfy the WCB filing requirement. NYSIF policyholders should use eFROI to file the FROI-00.

Learn more about an employer's role in workers' comp claims.

Back to Top


Peerless Insurance Group

Peerless Insurance

Online Claims Service »

Claims Phone:
1-800-522-7152
available 24/7

Claims Address:
Syracuse Regional Claim Office
Peerless Insurance
Claims Department
PO Box 4858
Syracuse, NY 13221

Details: Peerless does not allow claims to be submitted online at this time.

To report the claim directly to the company please call their 24 hour claim reporting phone number, 1-800-522-7152. To check on the status of the claim please contact us.

Back to Top


Philadelphia Insurance Companies

Philadelphia Insurance Companies

Online Claims Service »

Claims Phone:
1-800-765-9749

Claims Address:
Philadelphia Insurance Companies
Attention: Claims Department
One Bala Plaza, Suite 100
Bala Cynwyd, PA 19004-0950

Claim Inquiry »

Details: Claim submission and inquiry are both available online. You will need a description of the loss. A policy number is not mandatory but it will help the company match up your claim faster.

The claim inquiry online is not immediate info, it is a request to have an update sent to you. For that you will need the claim number and policy number.

Back to Top


Progressive Insurance Company

Progressive Personal Insurance

Scroll down for Commercial Insurance information

Online Claims Service »

Mobile Friendly »

Progressive App »

Claims Phone:
1-800-274-4499
available 24/7

Details: Claim submission and inquiry are both available online. To register for online access, you will need the policy number or your driver's license number.

Progressive online claims reporting allows you to file your claim in minutes. You can also monitor your vehicle's repair status, view your estimate, email your claims rep, and track payments made on your claim.

There is also an option to have the website converted to Spanish if desired.

File a claim quickly and conveniently with Progressive's mobile app available through the Apple App Store and Google Play store. Login using your Progressive online credentials and you can report a claim, view your ID cards, and policy and agency information.

Back to Top


Progressive Insurance Company

Progressive Commercial Insurance

Online Claims Service »

Claims Phone:
1-800-274-4499
available 24/7

Details: Claim submission and inquiry are both available online. To register for online access, you will need the policy number or your driver's license number. You need a description of the loss and the policy number to submit the claim.

There is also an option to have the website converted to Spanish if desired. 

Back to Top


Safeco Insurance Group

Safeco Insurance

Online Claims Service »

Mobile Friendly»

Claims Phone:
1-800-332-3226
available 24/7

Details: Safeco does not allow claims to be submitted online at this time. You must report the claim by phone in order to view it online.

After the claim is reported, you can check the status by registering to "Manage My Account." Once registered, you can:
  • Pay your bill
  • Track your claims
  • View your policy documents
  • Print new insurance ID cards
  • Update your name, address and more

For roadside assistance 24 hours a day, seven days a week call: 1-877-762-3101.

There is an option to have the website converted to Spanish if desired.

Back to Top


ShelterPoint Life Insurance Company

ShelterPoint Life Insurance Company

Claims Address:
ShelterPoint Life
600 Northern Blvd.
Great Neck, NY 11021-5202

Claim Inquiry »

(Formerly First Rehab Life Insurance)

Details: ShelterPoint does not allow claims to be submitted online or by phone at this time. Click here to download the claim report form: Search under New York State, NYDBL Product, Claim Forms and download the DB-450 for a disability claim, and the IH-007 if the employee is in the hospital.

You can fax claim information to 516-504-6414. Or mail to the address on the form. Be sure to reference either your policy or claim number.

If you are self-employed and making a claim for yourself, note that your accountant should sign in the employer section to verify your income and you should attach your latest Tax form 1040 Schedule C, without that, they may request the whole tax return as proof of your lost income.

To register for access to login to your policy and claim information, you will need your policy number.

Back to Top


Travelers Insurance Company

Travelers Personal Insurance

Scroll down for Commercial Insurance information

Online Claims Service »

Mobile Friendly »

Claims Phone:
1-800-252-4633
available 24/7
Claims Assistance:
1-866-678-0492
for after the claim has been reported

Details: Claim submission and inquiry are both available online. You can check the status of your claims by logging into your account and using the claim number and the date of loss.

There is an option to have the website converted to Spanish if desired.

Travelers has multiple claims offices and will let you know if they want you to mail anything to one of them.

Learn why you should sign up for your MyTravelers account.

Back to Top


Travelers Insurance Company

Travelers Commercial Insurance

Online Claims Service »

Claims Phone:
1-800-238-6225

Details: Claim submission and inquiry are both available online.

Click here for guides to what information you will be asked for when reporting a claim over the phone.

Travelers has multiple claims offices and will let you know if they want you to mail anything to one of them.

Back to Top


Utica National Insurance Group

Utica National Insurance Group

Online Claims Service »

Claims Phone:
1-800-216-1420
available 24/7/365

Claims Fax:
1-888-538-2018

Claims Address:
Utica National Insurance Group
PO Box 5310
Binghamton, NY 13902-9955
Reference your claim number on all pages.

Details: Claim submission is available online, but inquiry is not. You will need your policy number, agency name, the date of loss, and details about the claim.

To file a claim online, you must log into the Customer Care Center which you can reach by clicking here. If you do not already have an account, click on "Register Now" to create one. Once registered, you can:
  • Pay your bill
  • File a claim
  • Review your account information
  • Print ID cards

 


Victor O. Schinnerer & Company, Inc.

Victor O. Schinnerer & Company, Inc.

Online Claims Service »

Claims Phone:
various numbers listed on specific industry pages

Claims Address:
Victor O. Schinnerer & Company, Inc.
Two Wisconsin Circle
Chevy Chase, MD 20815

Details: Claim submission is available online, but inquiry is not. You will need your policy number and a description of the loss.

From the client page, click on your industry on the left side under "Programs & Products," then click on "Claims Resources" also on the left side under "Program Resources."

Back to Top


wright flood flood insurance

Wright Flood

Online Claims Service »

Claims Phone:
1-800-725-9472

Details: Claim submission is available online. You will need your policy number and policy zipcode.
 

To check the status of your claim with Wright Flood, please contact our office.

Back to Top


Zurich Small Business Insurance Company

Zurich Insurance

Online Claims Service »

Claims Phone:
1-800-987-3373

Details: Claim submission is available online, but inquiry is not. You will need a description of your loss. Knowing your policy number is not mandatory but it will help the company match up your claim faster. You will need to provide the date of loss as well as the claim number.

Zurich has multiple claims offices and will let you know if they want you to mail anything to one of them.

Back to Top


Workers' Compensation


  • See this website for what to do when an accident happens:
    http://www.wcb.ny.gov/content/main/Employers/claimsprocess1.jsp
    (some minor claims do not need to be reported outside your office, but records must be kept in your office)

  • You will need to provide this packet to the injured person:
    http://www.wcb.ny.gov/content/main/TheBoard/EmployersClaimantInformationPacket.pdf
    (NYS law requires that you provide this packet)

  • To report a claim you can go to your company's website or call them. Find your company above, you will need your policy number and information about the employee and their injury. The C-2F form, below, will help you compile that information for easier reporting.

  • If your insurer does not submit accident information electronically, on your behalf, to the Workers Compensation Board, then you will also need to file this C-2F form with New York State:
    http://www.wcb.ny.gov/content/main/forms/c2F.pdf    (Instructions)
    (NYS law requires that a C-2F form be filed with the company and Workers Compensation Board within 10 days of the injury, unless it is a minor claim that need not be reported - see the first link above to determine. Either way, you will need to complete this form, even if only for your own records.)

  • The WCB no longer accepts C-2, C-669, C-7 and C-8/C 8.6 forms. Information from these forms should now be submitted electronically through your insurer as First Report of Injury FROI-00, FROI-04 or Subsequent Report of Inury (SROI) reports.

  • Your insurance company may then follow-up with you for additional information such as:
    Employer's Wage Statement (C-240) - a record of the claimant's earnings during the 52 weeks prior to the accident, to determine the weekly compensation rate, taking into account seasonal or irregular work, concurrent employment, and days worked each week.
    Employer's Report of Injured Employee's Change in Employment Status (C-11) - You must report any change in a claimant's status as soon as it occurs. This includes return to work, discontinuance of work, decrease in regular working hours, or reduction of wages.
    Employer's Request for Reimbursement (C-107) - An employer's advance payments of compensation to an injured employee are reimbursed from unpaid compensation due the employee if the C-107 is filed before the Worker's Compensation Board makes a compensation award.

Back to Top


Frequently Asked Questions


  • I had an Auto Accident, what should I do at the scene?


     
  1. Stop your car.

  2. Remain calm.

  3. Determine if there are injuries and call for medical assistance if needed.

  4. Do not block traffic. Move your vehicle as far off the roadway as possible. Stay at the scene and warn other motorists by activating your hazard lights or setting flares.

  5. Call the police to report the accident. Ask the investigating officer where you will be able to obtain a copy of the police report.

  6. Do not admit fault or liability. Discuss the accident only with the police and your NYCM Insurance claim representative.

  7. If possible, at the scene, exchange names, phone numbers, and license numbers of all the drivers, passengers and witnesses to the accident, including pedestrians, bicyclists, etc. Always write down the make, model, and license plate numbers of the other vehicles. Ask all drivers for their insurance company information such as name of company (not name of agent) and policy number.

  8. Record details of the accident. Document the accident as much as possible while the details are still fresh in your mind. If possible, photograph the accident scene.

  9. Contact your insurance company or us at 315.853.5052 immediately to report the accident and provide all of the information you have collected.

 

  • I had an Auto Accident, what should I do after I report the claim?

The company usually likes to inspect damage prior to repair so unless it has been oked by the company please do not repair or replace damaged items until the company has a chance to look at it. If you choose to use a shop approved by your company you may not need to wait for the adjuster—ask your shop for details.

Any accident with total damage exceeding $1000 or with any injury is required to be reported to NY State with an MV-104 form. Access to the MV-104 form on the DMV website by clicking here.

Also, if anyone was injured or was treated at the scene you need to advise our office or the company as soon as possible. Your policy should pay your medical regardless of fault but before they can do so they will need you to complete and return the No-Fault application that they will send directly to you.

In the event your vehicle is a total loss you will need to remove all of your personal property from the car as soon as possible—this includes the license plates.  If you plan to replace the car immediately you can keep the plates to transfer to the new vehicle.  If you are not planning to replace the car soon you should turn in the plates to the DMV and bring us the receipt so that we can remove the insurance from the car.

If there is a bank listed on your policy but you have paid off the loan, get us the lein release so we can remove the bank. When there is a bank loan on the vehicle the claim check will be made payable to both you and the bank.


  • I had a Property Claim, what should I do after I report it?

The company usually likes to inspect damage prior to repair so unless it has been approved by the company please do not repair or replace damaged items until the company has a chance to come out and look, or they approve.

You should:

  • Do what you can to prevent further damage, this may include temporary repairs.
  • If water damage, drying is a priority to avoid mold.
  • Take detailed photos and/or video (with time/date stamp).
  • Inventory the damagaed items and keep track of expenses.
  • Get an estimate to repair, replace and/or clean up.
  • Do not throw away property that will be part of a claim (if forced to by municipality then at least keep samples or swatches of items where quality will be a claims factor - in addition to color photos).
  • If a crime was committed, contact the authorities.
  • Keep all claim detail and records in a secure location to share with the adjuster.

Back to Top

Save Money Piggy Bank

Save Money!

Don't overpay for your insurance! We'll work closely with you to ensure you are getting the coverage you want at the best price.
More »

Learning about Insurance

Learning Center

Insurance Tips, Glossary of Terms, News, and Helpful Links.
More »

 

Learning about Insurance

Going to Canada?

Ask us for a Canadian ID card. "A U.S. traveler in Canada is required to carry a motor vehicle liability card, plus vehicle ownership papers. A copy of the automobile policy is recommended to be carried. And a Canadian Non-Resident Inter-provincial Motor Vehicle Liability Card is strongly recommended. U.S. travelers who do not carry a Canadian Non-Resident Inter-provincial Motor Vehicle Liability Card and are stopped by Canadian police or are in an accident while driving in Canada risk being fined or having their vehicle impounded until proof of proper coverage is obtained."