Make A Claim
Our agency is here to help you through every aspect of your claim experience. You may contact us between 8:00am and 5:00pm, Monday through Friday and one of our agents will be glad to help you. Some companies prefer that you contact them directly, to speed their ability to process your claim. Below are company icons that will link you to your claim reporting options further below, just click on your company logo. Disclaimers
Special Instructions for Workers' Compensation Claims.
Claim FAQs
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A. Central Insurance Company |
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Claims Phone:
Claims Address: |
Details: A. Central does not allow claims to be submitted online at this time. Click here and hover on the "Claims" tab at the top of the screen to see your choices for the accident reporting phone number, information on glass repair, information on repair shops, and what to do after an accident. |
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American Collectors Insurance |
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Claims Phone:
Claims Address: |
Details: Claim submission and inquiry are both available online. You will need your policy number and claim information. Click the “Manage My Policy” button in the lower right to create an account. Once you have an account you can:
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Dryden Mutual Insurance Company |
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Claims Phone:
Claims Address: |
Details: Dryden Mutual does not allow claims to be submitted online at this time. To contact Dryden via email, click here. You will need to reference either your policy or claim number if you email claim information to Dryden. |
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Farmers Insurance Group |
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Claims Phone:
Claims Address: |
Details: Claim submission and inquiry are both available online. You will need the policy holder's last name, date of birth, and policy number to enroll in "My Farmers". To submit a claim, you will need your policy number, the claim information, and a description of the situation. Select "Manage My Policy" to:
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First Rehab Life Insurance |
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Claims Address: |
Details: First Rehab does not allow claims to be submitted online or by phone at this time. Click here to download the claim report form that must be filled out and mailed to First Rehab. You can fax claim information to 516-829-8213. Be sure to reference either your policy or claim number. To register for access to log into your policy and claim information, you will need your policy number. Download the DB-450 for a disability claim, and the IH-007 if the employee is in the hospital. |
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Finger Lakes Fire & Casualty Company |
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Claims Phone:
Claims Address: |
Details: Finger Lakes does not allow claims to be submitted online at this time. |
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Foremost Insurance Group |
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Claims Phone:
Claims Address: |
Details: Claim submission in available online, but inquiry is not. To file a claim online you will need the policy holder's contact information and policy number, the date and time of loss, and a description of what happened. Instructions for faxing claim information to Foremost are also provided online. There is an option to have the website converted to Spanish if desired. |
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GMAC Insurance |
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Claims Phone: |
Details: Claim submission is available online, but inquiry is not. You will need your policy number and details about the loss. For Claim Inquiry, call 1-888-233-4575 if you know the name or extension of your GMAC claim representative. For a Customer Care Specialist, call 1-800-GMAC-123. |
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Hagerty Insurance |
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Claims Phone:
Claims Address: |
Details: Claim submission and inquiry are both available online. You will need the policy holder's date of birth and policy number to sign up for online access. To submit a claim, you will need your policy number and a description of the situation. Once you are signed up, you can:
You can fax claim information to 1-888-321-8020. Be sure to reference either your policy or claim number. |
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Harleysville Insurance |
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Claims Phone: |
Details: Claim submission and inquiry are both available online. You will need your policy number and basic information about your loss. |
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The Hartford Personal InsuranceScroll down for Commercial Insurance information |
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Claims Phone: |
Details: Claim submission and inquiry are both available online. You will need the policy holder's contact information, date of birth, and policy number to register with The Hartford. To check the status of a claim, you will need to log into your account. |
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The Hartford Commercial Insurance |
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Claims Phone: |
Details: Claim submission and inquiry are both available online. You will need your policy number and a description of the loss. |
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Kemper Insurance |
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Claims Phone: |
Details: Claim submission and inquiry are both available online. You will need the policy holder's name and email address to create a profile. To submit a claim, you will need the policy holder's address, policy number, the date of loss, and a description of the claim. Once registered to "Manage My Policy" by creating a profile, you can:
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Mercury Insurance Group |
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Claims Phone: |
Details: Mercury does not allow claims to be submitted online at this time. Mercury's Mechanical Breakdown Protection (MBP) - Simply take your car to any certified repair facility in the US or Canada and ask that they contact Mercury at 1-800-654-8455. |
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The Main Street America Group |
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Claims Phone: |
Details: Claim submission and limited inquiry are available online. You will need the policy holder's zip code and policy number to sign up for online access. |
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New York Central Mutual Insurance |
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Claims Phone:
Claims Address: |
Details: Claim submission and inquiry are both available online. You will need the policy holder's last name, address, and policy number. Make sure to explain your situation and be prepared to answer questions about what happened. You must register for the Insured Lobby to submit a claim online. In the Insured Lobby you can:
For A. Central, click here |
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New York State Insurance Fund |
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Claims Phone: |
Details: Claim submission and inquiry are both available online. To submit, you will need the the employee's personnel file details and a description of the loss. To view, you will need the claim number, the policy number, and the last four digits of the injured worker's SSN. Please note that employers must provide their injured employee with a "Claimant Information Packet" which is a specific group of forms. Also, an employer must file the C-2 form with the Workers' Compensation Board and their company within 10 days of the employer's knowledge of a work-related injury, provided the injury has caused or will cause the injured employee's loss of time from regular duties of one day beyond the workday or shift during which the accident occurred, or has required or will require medical treatment beyond ordinary first aid or more than two treatments by a person rendering first aid. |
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Peerless Insurance |
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Claims Phone:
Claims Address: |
Details: Peerless does not allow claims to be submitted online at this time. To report the claim directly to the company please call their 24 hour claim reporting phone number, 1-800-522-7152. To check on the status of the claim please contact us. |
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Philadelphia Insurance Companies |
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Claims Phone:
Claims Address: |
Details: Claim submission and inquiry are both available online. You will need a description of the loss. A policy number is not mandatory but it will help the company match up your claim faster. The claim inquiry online is not immediate info, it is a request to have an update sent to you. For that you will need the claim number and policy number. |
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Progressive Personal InsuranceScroll down for Commercial Insurance information |
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Claims Phone: |
Details: Claim submission and inquiry are both available online. To register for online access, you will need the policy number or your driver's license number. Progressive online claims reporting allows you to file your claim in minutes. You can also monitor your vehicle's repair status, view your estimate, email your claims rep, and track payments made on your claim. |
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Progressive Commercial Insurance |
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Claims Phone: |
Details: Claim submission and inquiry are both available online. To register for online access, you will need the policy number or your driver's license number. You need a description of the loss and the policy number to submit the claim. |
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Safeco Insurance |
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Claims Phone: |
Details: Safeco does not allow claims to be submitted online at this time. You must report the claim by phone in order to view it online. After the claim is reported, you can check the status by registering to "Manage My Account." Once registered, you can:
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Travelers Personal InsuranceScroll down for Commercial & Flood information |
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Claims Phone: |
Details: Claim submission and inquiry are both available online. You can check the status of your claims by logging into your account and using the claim number and the date of loss. There is an option to have the website converted to Spanish if desired. Travelers has multiple claims offices and will let you know if they want you to mail anything to one of them. |
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Travelers Commercial Insurance |
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Claims Phone: |
Details: Claim submission and inquiry are both available online. Click here for guides to what information you will be asked for when reporting a claim. Travelers has multiple claims offices and will let you know if they want you to mail anything to one of them. |
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Travelers Flood Insurance |
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New Claims Phone:
Follow-up Claims Phone: |
Details: Claim submission and inquiry are both available online. Travelers is a "write-your-own" company that provides Flood Insurance policies through the National Flood Insurance Program (NFIP) with oversight by FEMA. |
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Utica National Insurance Group |
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Claims Phone:
Workers' Comp:
Claims Address: |
Details: Claim submission is available online, but inquiry is not. You will need your policy number, agency name, the date of loss, and details about the claim. To file a claim online, you must log into the Customer Care Center by clicking on "Insured Login" on the left side of the page. If you do not already have an account, click on "Register Now" to create one. Once registered, you can:
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Victor O. Schinnerer & Company, Inc. |
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Claims Phone:
Claims Address: |
Details: Claim submission is available online, but inquiry is not. You will need your policy number and a description of the loss. From the client page, click on your industry on the left side, then click on "Claims Resources" also on the left side. |
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Zurich Insurance |
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Claims Phone: |
Details: Claim submission is available online, but inquiry is not. You will need a description of your loss. Knowing your policy number is not mandatory but it will help the company match up your claim faster. Zurich has multiple claims offices and will let you know if they want you to mail anything to one of them. |
Workers' Compensation |
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Frequently Asked Questions
I had an Auto Accident, what should I do after I report the claim?
The company usually likes to inspect damage prior to repair so unless it has been oked by the company please do not repair or replace damaged items until the company has a chance to look at it. If you choose to use a shop approved by your company you may not need to wait for the adjuster—ask your shop for details.
Any accident with total damage exceeding $1000 or with any injury is required to be reported to NY State with an MV-104 form. Access to the MV-104 form on the DMV website by clicking here.
Also, if anyone was injured or was treated at the scene you need to advise our office or the company as soon as possible. Your policy should pay your medical regardless of fault but before they can do so they will need you complete and return the No-Fault application that they will send directly to you.
In the event your vehicle is a total loss you will need to remove all of your personal property from the car as soon as possible—this includes the license plates. If you plan to replace the car immediately you can keep the plates to transfer to the new vehicle. If you are not planning to replace the car soon you should turn in the plates to the DMV and bring us the receipt so that we can remove the insurance from the car.
If there is a bank listed on your policy but you have paid off the loan, get us the lein release so we can remove the bank. When there is a bank loan on the vehicle the claim check will be made payable to both you and the bank.
I had a Property Claim, what should I do after I report it?
The company usually likes to inspect damage prior to repair so unless it has been approved by the company please do not repair or replace damaged items until the company has a chance to come out and look, or they approve.
You should:
- Do what you can to prevent further damage, this may include temporary repairs.
- If water damage, drying is a priority to avoid mold.
- If possible, take photos.
- Keep track of expenses.
- Get an estimate to repair, replace and/or clean up.
- Do not throw away property that will be part of a claim.
- If a crime was committed, contact the authorities
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